Payment and delivery
Delivery within Ukraine
We deliver products throughout Ukraine.
1. General delivery terms:
1.1. Delivery is carried out by the Nova Poshta carrier.
1.2. Orders are shipped within 1-3 business days after confirmation.
1.3. Delivery time depends on your region and the carrier's operation (usually 1-3 days).
2. Delivery cost:
2.1. The delivery cost is calculated according to Nova Poshta rates and depends on the weight and volume of the parcel.
2.2. Delivery is paid by the recipient upon receipt of the order.
3. Receiving the order:
3.1. When collecting the item at a Nova Poshta branch, check the parcel for damage.
3.2. If you find any damage, a report must be drawn up at the carrier's branch. Ask the post office operators for the form.
3.3. If the buyer does not collect the item from the post office branch (or parcel locker) within 5 calendar days, the parcel is considered an unclaimed order, and the store has the right to have such a shipment returned.
Payment for products
We offer convenient payment methods for our customers.
1. Online payment (bank transfer):
1.1. Payment is made by transfer to a bank card.
1.2. After placing your order, you will receive the payment details by SMS or email.
2. Payment on delivery (cash on delivery):
2.1. You can pay for the item upon receipt at a Nova Poshta branch.
2.2. To ship an order cash on delivery, the customer must make a prepayment (minimum UAH 200).
2.3. If the size or other parameters of the item do not fit, the buyer has the right to refuse the parcel at the postal operator's branch. In this case, the final payment is not made.
2.4. In case of refusal to accept the parcel, the prepayment is non-refundable. The prepayment amount is used to cover:
- the cost of delivering the parcel to the buyer;
- the cost of returning the parcel to the store;
- operating costs related to order processing, logistics and handling.
2.5. If the buyer has received the parcel (personally or through an authorised person), they retain the right to exchange or return the item.
In case of a return, the funds are credited in full according to the rules and conditions specified in the Offer.
Prepayment refund terms
The prepayment may be refunded in the following cases:
1. The order was not shipped due to the fault of the Genesis store.
2. The item has a manufacturing defect or was damaged during delivery (provided a report is drawn up at the post office branch).
3. The received item does not match the description.
Additional recommendations:
After placing your order, check your contact details to avoid delivery errors.
If you have any questions about payment or delivery, contact us by phone or email.